Limitations
The following is a list of known limitations in the Sales Orders integrator.
Additional Information (EFFs)
Additional Information against Sales Orders cannot be downloaded or updated in the current version of the integrator. Please get in touch with More4apps if this is a desirable feature.
Also, if Additional Information already exists against the Header or Lines and you attempt to create the same EFFs again, the web service will ignore the new values. No error message is returned in this scenario. Contact More4apps for assistance with raising the Service Request for this issue, if required.
Salesperson
Salesperson is not able to be created against a Sales Order in the current version. Please contact More4apps if this is a desirable feature.
Upload Lines Limit
When uploading Sales Order Lines, the integrator uses a nested web service structure. Due to this design, uploads containing more than approximately 400 lines may result in a timeout.
If a timeout occurs:
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The Sales Order Lines may still be successfully created in Oracle.
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However, the integrator may return a timeout error message due to the volume of data being processed.
To minimize the risk of timeouts, it is recommended to:
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Limit the number of lines per upload.
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Break large Sales Orders into smaller batches where possible.
API error for Bill-to and Ship-to Customer Contact Method
An error may occur when creating or updating a Sales Order if the Bill-to or Ship-to Customer contact method is invalid, duplicated, or corrupted in Oracle.
The web service validates contact methods during processing and may return an error if the customer record is not correctly configured.
Ensure the customer contact setup is valid and does not contain duplicate entries. If the issue persists, a Service Request (SR) may need to be logged with Oracle. Contact More4apps for assistance if required.
